1. OVERVIEW

1.1. The Agreement between you (Client) and us (Service Provider) is made up of these General Terms and Conditions (T&Cs) and the accompanying Proposal, along with any subsequent Proposal as agreed upon from time to time.

1.2. The Proposal contains the specific information that is relevant to our unique arrangement with you, and is designed to be read alongside the T&Cs.

1.3. If there is any inconsistency between the T&Cs and the Proposal, the content of the Proposal will prevail to the extent of the inconsistency.

1.4. Any variation to the Proposal must be mutually agreed upon in writing.

1.5. The Agreement will come into effect on the Commencement Date and continue for the Term.

1.6. Subject to the nature of the Services being provided, additional special conditions may apply as set out in the Proposal.

1.7. Both parties will ensure that they hold appropriate insurance where applicable and agree to comply with all Applicable Laws.

1.8. You acknowledge that you have read and understood the T&Cs and Proposal prior to signing the Agreement or Registration and have sought professional and/or legal advice should you require clarification on any aspect of the Agreement.

2. SERVICES

2.1. We agree to perform the Services to the best of our ability and in accordance with the Key Dates.

2.2. You agree to provide us with all relevant Client Information we request from you, and any other information we reasonably require in order to be able to perform the Services.

2.3. The total scope of the Services is as set out in the Proposal, along with the Key Dates for delivery. If Services outside the scope are required, these will be quoted separately at our Hourly Rate.

2.4. You acknowledge that you are solely responsible for determining whether our Services are appropriate for you.

2.5. You further acknowledge that you:
a. are not to use the Services to diagnose or treat any mental or physical health concern or issue,
b. must not be under the influence of drugs or alcohol while the Services are being performed,
c. will provide accurate and complete information to the best of your knowledge and understanding,
d. will communicate honestly, be open to feedback and suggestions, and fully engage with the Services to the best of your ability,
e. are solely responsible for implementing any strategies and techniques discussed during provision of the Services, and
f. will ensure punctual attendance at all [sessions/appointments] that form part of the Services .

3. FEES

3.1. Payment is required at or before the commencement of each session, or within 5 business days if Service Packages are purchased.

3.2. All Fees are payable via electronic funds transfer [or credit card] to our nominated bank account [within 5 business days of receiving a Tax Invoice/on the Payment Dates set out in the Proposal]. You will receive a Tax Invoice from us prior to payment being due in each instance.

3.3. You agree to cover any out-of-pocket expenses incurred by us in the course of delivering the Services to you. These additional expenses will be approved by you in writing prior to being incurred.

3.4. We are entitled to vary our Hourly Rate during the Term on providing you with 14 days’ written notice.

4. CANCELLATIONS AND REFUNDS

4.1. We reserve the right to cancel the Services, or reschedule them at a mutually convenient time, for any reason. If the Services have been cancelled by us and not rescheduled, we will refund the Fees paid for the cancelled portion of the Services.

4.2. We will not be liable for any failure to perform the Services to the extent that it is caused by your noncompliance with your obligations under the Agreement.

4.3. If we are delayed or prevented from performing the Services or meeting the Key Dates, either due to your noncompliance with your obligations or a Force Majeure Event, we reserve the right to reschedule the Key Dates.

4.4. If we are unable to perform the Services for any reason and are unable to reschedule the Key Dates, you are entitled to terminate the Agreement and receive a full refund of Fees paid, less deductions for Services already performed.

4.5. Where you cancel any Services, you must notify us via our nominated email in advance.

4.6. Notice periods are stipulated in the proposal. If these are not met, you will not be entitled to any refund and may incur a Cancellation Fee. You may also be prevented from rescheduling the Services.

4.7. If you have cancelled the Services and provided the requisite notice, you can either:
a. suspend the Services for a maximum of 2 months, or
b. obtain a refund on the Services that are yet to be used, which may incur a Cancellation Fee.

4.8. Refunds in lieu of money (such as credit for other Services) may be offered to you at our sole discretion.

5. INTELLECTUAL PROPERTY

5.1. We retain sole ownership of all Intellectual Property Rights (including Moral Rights) in our Services, programs, resources, courses, workshop and materials, whether created prior to or during provision of the Services. These materials are not to be used by you without our express written permission.

5.2. Any original materials are provided to you under a single-use licence for your individual purposes and are not to be used for commercial purposes.

5.3. Materials completed during appointments, or which constitute part of the Services are not to be distributed, copied, transcribed or shared in hardcopy or electronically.

5.4. We will anonymise any feedback or testimonials, and not disclose any of your sensitive or personal information, on your request.

5.5. Wherever applicable, you agree to credit us with the provision of the Services, programs, resources, courses, workshop and materials.

6. TERMINATION

6.1. We may terminate the Agreement with immediate effect if:
a. you do not pay Fees within the specified timeframes,
b. you fail to provide the Client Information or other information within a reasonable time of our request,
c. you otherwise breach any obligation under the Agreement,
d. we consider that mutual trust or confidence no longer exists, or
e. we determine that we are no longer able to perform the Services for any reason.

6.2. If we terminate the Agreement in accordance with clause 6.1(e), we will, at our sole discretion:
a. complete all work for which you have paid the associated Fees, or
b. refund Fees paid for work not yet performed, or not able to be performed as a result of termination.

6.3. You cannot request a refund if:
a. the reason for termination is outside of our control,
b. you change your mind,
c. you fail to clearly explain your needs to us, or
d. you insist on the Services being performed in a way that is against our advice.

6.4. Either party may terminate the Agreement for any reason on providing 30 days’ written notice, or immediately if the other party:
a. is unable to meet their obligations due to a Force Majeure Event for a period exceeding 30 days,
b. commits a material breach of the Agreement that is capable of remedy, and fails to remedy it within 7 days,
c. commits a material breach of the Agreement that is not capable of remedy, or
d. enters liquidation or administration or becomes insolvent or bankrupt.

6.5. If the Agreement is terminated:
a. our obligation to perform the Services will cease,
b. you must immediately pay all Fees payable for the work completed at the date of termination,
c. provided you have paid all Fees due, we will provide you with all work completed up to the date of termination that comprises the Services,
d. any Fees paid for Services not yet performed may be refunded at our sole discretion, and
e. each party must return or destroy (at the other party’s request) all Confidential Information of the other party.

7. WARRANTIES AND INDEMNITIES

7.1. The Services are provided on an “as is” basis, without representation, warranty or condition of any kind (either express or implied).

7.2. The nature of certain Services means that we are unable to guarantee particular results, and any examples of Services provided to other clients is a representation of potential results only. Any results achieved through your participation in the Services will vary depending on a range of factors beyond our control.

7.3. The information we provide through our Services does not constitute professional health/financial/business/legal advice, regardless of whether we are licensed professionals of any type. We cannot be held liable for any action taken by you in reliance on the information we provide. You agree to consult with the relevant licensed professional/s prior to taking any action.

7.4. This service is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment. It is the Client’s exclusive responsibility to seek such independent professional guidance as needed.

7.5. If the Client is currently under the care of a mental health professional, it is recommended that the Client inform the care provider of the nature and extent of the coaching.

7.6. Any express or implied warranty or condition relating to the Agreement or its subject matter that are not contained in the Agreement are excluded to the maximum extent permitted by law.

7.7. Nothing in the Agreement excludes, restricts or modifies any condition, warranty, right or remedy implied or imposed by any law that cannot be lawfully excluded, restricted or modified.

7.8. If any warranty or condition is implied into the Agreement and cannot be excluded, our liability is limited to resupplying the Services or payment of the cost of having the Services resupplied.

7.9. You agree to indemnify and hold us and our employees harmless from all claims and losses (including any third-party losses) arising from damage, liability, injury or infringement that arise out of any breach of your obligations under this Agreement, any information you supply to us, or any information provided to you through our website, social media platforms or the Services we perform for you.

7.10. Neither party will be liable or held in breach of the Agreement for any failure to perform its obligations to the extent that said failure is caused by the other party’s noncompliance, negligence or misconduct.

7.11. Neither party will be liable to the other for any loss or damage arising out of the Agreement, whether foreseeable or not and however caused, with the exception of confidentiality and indemnification obligations.

7.12. We will not be liable for any loss or damage suffered by a third party in connection with the Agreement.

7.13. Each party agrees to take reasonable steps to mitigate any loss, damage or expense it may suffer or incur, arising out of anything done or not done by the other party in connection with the Agreement.

7.14. Our liability to you (including under indemnity) is capped to the return of all Fees paid and will be reduced to the extent that your acts or omissions contribute to or cause the liability.

8. CONFIDENTIALITY AND PRIVACY

8.1. Each party agrees that, unless it has the prior written consent of the other party, it will:
a. keep the Confidential Information of the other party confidential at all times,
b. ensure that any person to whom Confidential Information is disclosed is aware of and complies with this clause, and
c. where there is prior consent, inform the other party of any proposed disclosure, including the form of disclosure, within a reasonable timeframe.

8.2. These obligations of confidentiality do not apply to any disclosure that:
a. is for the purpose of performing the Agreement or exercising a party’s rights under the Agreement,
b. is required by Applicable Law, or
c. relates to Confidential Information that is publicly available through no fault of the receiving party or was rightfully received from a third party without restriction and without the breach of any obligation of confidence.

8.3. Any Confidential Information supplied to us that incorporates personal information will be dealt with in accordance with our Privacy Policy, which is available on our website.

9. MISCELLANEOUS

9.1. Relationship of Parties
We are independent contractors, and the relationship between you and us does not constitute that of a partnership, joint venture or employer and employee.

9.2. Exclusivity
We will be the exclusive provider of the Services during the Term; however, we may offer similar services to others, solicit other clients and advertise our services at our discretion.

9.3. Non-Disparagement
Without limiting either party’s rights, each party agrees not to disparage the other or provide negative feedback in a public forum (such as social media or an online review platform) at any time during or following provision of the Services. Where one party is dissatisfied, the issue must be dealt with in accordance with the provision of this Agreement relating to disputes.

9.4. Disputes
Should a dispute of any kind arise during the Term, you agree to contact us so that we can discuss the matter in the first instance. Both parties will use their best efforts to resolve any dispute in good faith. Failing this, both parties will use their best efforts to resolve the dispute by engaging in mediation in the state where we reside at the time. All costs associated with the dispute, including legal, mediation or arbitration fees, will be borne by you.

9.5. Notices
Where a party gives notice, it must be done in writing to the email address specified in the Proposal, or by post to the residential or business address specified in the Proposal. For email, the notice will be considered delivered on the date it was sent, unless a delivery failure notice was received. For registered or express post, the notice will be considered delivered within 5 Business Days of being sent.

9.6. Entire Agreement
This Agreement constitutes our entire agreement with you about the subject matter. It supersedes all previous agreements, understandings and negotiations, whether written or verbal. You will be provided with a proposal that outlines costs.  

9.7. Governing Law
The formation, construction, performance and enforcement of the Agreement will be in accordance with the laws in force in the state where we reside. You and we submit to the exclusive jurisdiction of the courts of that state.

9.8. Execution and Counterparts
The Agreement will become binding when any one or more counterparts of a Proposal, individually or taken together, are signed by the parties. The Agreement may be executed by way of electronic signature, including by clicking “I consent” or similar. If the Agreement is executed in this way, it will be considered an original that has been properly executed.

9.9. Amendment or Variation
Any amendment or variation to the Agreement is not effective unless agreed by you and us in writing.

9.10. Validity
If any provision of the Agreement is held invalid or unenforceable, it will either be severed from the Agreement or replaced by a valid or enforceable provision. If applicable, any new provision will take effect immediately. All other provisions will remain in effect throughout.

9.11. Interpretation
All headings are for ease of reference and do not affect the interpretation of the Agreement. Words in the singular include the plural and vice versa, and references to “including” and similar words do not imply any limit.