1.Introduction

Motherhood and Matrescence is committed to providing you with quality products and services. This policy outlines our obligations to you in respect of how we manage and store your Personal Information. This policy is based on the Australian Privacy Principles (APPs) contained in the Australian Privacy Act 1988 (the Privacy Act) and the National Privacy Principles (NPPs) which govern the way your Personal Information is collected, used, disclosed, stored, secured and disposed of. You can obtain a copy of the APP from www.oaic.gov.au

2. Personal Information
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, address, email address and phone number. This Personal Information is obtained with your consent in several ways including, email, conversations using social media applications, and our Website www.motherhoodandmatrescence.com. We do not guarantee website links or the policies of third parties or associates. Motherhood and Matrescence collects your Personal Information for the primary purpose of providing services, products, marketing, and information to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

3. Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose directly related to the primary purpose
• With your consent, or where required or authorised by law.

4. Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties, such as a referring agency. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

5. Disclosure
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

6. Storage
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure. We will not ‘spam’, sell or rent your details. When your Personal Information is no longer required for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years or as required by Law.

7. Access
You may access the Personal Information we hold about you, update it or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. In order to protect your Personal Information, we will require identification from you before releasing the requested information.

8. Complaints and Enquiries
If you have any enquiries, you are welcome to contact us directly at your convenience. If you feel your privacy has been breached, please contact us at hello@motherhoodandmatrescence.com so we have the opportunity to resolve this with you directly. You are also able to lodge a complaint to the Office of the Australian Information Commissioner here: https://www.oaic.gov.au/privacy/privacy-complaints/ and we will respond accordingly.

9. Policy Updates
This Policy may change at the discretion of Motherhood and Matrescence.